Question 1

What is full service vacation home rental management?

Accepted Answer

As a full-service short-term property management company, we handle all the details that can overwhelm vacation homeowners, including repairs, cleaning, and troubleshooting. A comprehensive solution like VHR Collective takes care of everything—from marketing your home and handling guest requests to cleaning after each stay. Unlike some companies that offer only a few services, we do it all. With us, you have one bill, one point of contact, and one dedicated partner invested in your home’s success from start to finish.

Question 2

Why partner with VHR Collective?

Accepted Answer

VHR Collective offers a personalized approach, aligning our services with your goals and needs. Our focus on exceptional guest experiences and proven strategies ensures your property is managed with care and efficiency. Partner with us to enjoy dedicated support and a commitment to your property's success.

Question 3

How do you ensure my property is well maintained?

Accepted Answer

We ensure your property remains in top condition through a comprehensive approach:
 • Regular Inspections: Our team conducts routine inspections to identify and address maintenance needs before they become issues, keeping everything in working order.
 • Trusted Local Vendors: We collaborate with reliable local vendors for repairs and maintenance. These professionals are thoroughly vetted to ensure high-quality service.
 • Professional Cleaning: After each guest stay, our professional cleaners carry out a thorough cleaning process. This includes deep cleaning all areas, replenishing supplies, and ensuring your property is spotless and guest-ready.
 • Preventive Maintenance: We implement preventive maintenance measures to address potential issues before they arise, extending the lifespan of your property’s features and systems.
 • Guest Feedback: We review guest feedback to address any concerns they might raise, continuously improving our maintenance practices.

Question 4

How do you ensure an exceptional guest experience?

Accepted Answer

We prioritize guest satisfaction by ensuring your property is spotless, well-stocked, and ready for every stay. Our team handles all guest interactions promptly and professionally, and we provide detailed guides and local tips to enhance their experience. We’re available around the clock to address any concerns, ensuring every guest feels valued and well-cared-for.

Question 5

How do you market my property effectively?

Accepted Answer

We use a combination of strategies to effectively market your property:

• Online Listing Optimization: We optimize your property to ensure it stands out on platforms like Airbnb and VRBO with attractive photos, compelling descriptions, and accurate amenities information.

• Social Media Promotion: We leverage social media platforms like Facebook, Instagram, and Twitter to showcase your property and reach potential guests.

• Digital Advertising: We run targeted ads to attract guests searching for properties like yours. This may include paid search ads, display advertising, or re-marketing  techniques to capture the attention of potential guests.

• Content Marketing: We create engaging and informative content about your property, the local area, and travel tips.

• Channel Management: We ensure your property is accurately listed across multiple booking platforms to reach a broader audience.

• Direct Booking Strategies: We implement strategies to encourage guests to book directly with us through our website or contact our team by offering exclusive discounts or perks.

Question 6

How do you handle booking issues?

Accepted Answer

We manage all aspects of booking issues to ensure a smooth experience for both you and your guests:
 • Cancellations: We handle cancellations professionally and efficiently, including processing any refunds or adjustments as needed. Our team works to minimize the impact on your rental income and rebooks the property when possible.

• Disputes: If disputes arise with guests, we address them promptly and fairly. We mediate any conflicts and work to resolve issues in a way that aligns with your policies and ensures guest satisfaction.

• Guest Issues: We manage any guest-related problems that may occur during their stay. Whether it’s a maintenance request, a complaint, or an unexpected situation, we handle these issues swiftly and professionally to ensure a positive guest experience.

• Communication: We keep you informed throughout the process, providing updates and resolutions to any issues that arise. Our goal is to protect your interests while maintaining high standards of guest service.

By taking care of these challenges, we ensure that you are never burdened with the complexities of managing booking issues, allowing you to focus on other aspects of your property.

Question 7

What are your fees?

Accepted Answer

Our fees are a percentage of your property's monthly revenue. The exact rate is tailored to align with the services provided and your needs. Contact us today to get started.

Question 8

Do I have to sign a long-term contract?

Accepted Answer

As your vacation rental partner, we’re committed to earning your trust, not tying you down with strict contracts. You can cancel your agreement with us anytime with 90 days’ notice. We’ll just need to honor any reservations that are already booked at your home for that 90-day window.

Question 9

Do you manage outside of the United States?

Accepted Answer

We provide full-service property management in the U.S. and internationally, with boots on the ground in selected locations, including Canada and the Caribbean. Our local teams are on-site to manage every detail and ensure your property’s success, no matter where it’s located.

Question 10

How can I learn more about VHR Collective?

Accepted Answer

You can reach a VHR Collective property management team member by calling +1.954613.9674 or by filling out our Contact Form with your contact information.

VHR COLLECTIVE

"A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL."
- MICHAEL LEBOEUF

"A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL." - MICHAEL LEBOEUF

"A SATISFIED CUSTOMER IS THE BEST BUSINESS STRATEGY OF ALL."
- MICHAEL LEBOEUF